Arriving 15 minutes in advance

Please arrive for your appointment 15 minutes before your treatment is due to start to allow enough time to prepare for your treatment and make sure that your treatment does not run over the allocated time.

Cancelation and Refund Policy

We refund 100% of your payment if your appointment is cancelled 24 hours or more prior to the booking time. We do not refund gift/club cards. If you did not like your treatment, we will refund you the full amount if you interrupted the treatment half way through or earlier. If you cancel your appointment less than 24 hours before the scheduled appointment or if you do not show for your appointment no refund will be given as we have booked this timeslot for you and we could not offer it to other clients at such short notice.

Rescheduling your appointment

We are happy to reschedule a booking no later than 16 hours prior to the scheduled time of the booking. If you try to reschedule your appointment at a short notice (less than 16 hours’ notice) you will still be charged the full price of the treatment you cannot attend as we reserved this particular time slot for you and would not be able to fill it in at such short notice.

Late arrival  

If you arrive late for your appointment, we might not be able to extend your treatment to the full duration you have paid for as we might have another back-to-back booking scheduled after your treatment or the treatment might overrun beyond our operating hours because you arrived late for your appointment. We will try our best to extend your treatment for you to have the full benefit of the treatment duration but we do not guarantee that we will be able to do so as it will depend on other bookings and massage therapist availability. We reserve the right to reduce the duration of your treatment if you arrived late for your appointment without refunding the difference for the treatment duration not used as the treatment was shortened through no fault of ours.

Using your Club card

The holders of our Club card benefit from discounts to every treatment they book with us and can share the club card with their friends and family. In order to get a discount and use your club card balance please present the physical club card at the SPA when attending your appointment. If the Club card holder cancels their appointment less than 24 hours in advance or do not show for their appointment the standard cancelation rules apply and the full cost of the treatment minus the applicable discount will be deducted from their card balance  

Using your Early Bird Card

The holders of our Early Bird card benefit from discounts to every treatment they book with us at 10 am and can share the club card with their friends and family. In order to get a discount and use your club card balance please present the physical club card at the SPA when attending your appointment. If the Early Bird card holder cancels their appointment less than 24 hours in advance or do not show for their appointment the standard cancelation rules apply and the full cost of the treatment minus the applicable discount will be deducted from their card balance  

Health conditions 

We require all customers to fill in a medical form and inform us about any medical conditions they might have that could potentially be incompatible with receiving the treatment.

We reserve the right to refuse to serve a client who has a health condition that poses a health risk to proceed with providing the treatment. If you have concealed the health condition and have not filled the medical form truthfully, we cannot be held accountable if having the treatment have had a negative impact on your health and well-being.

Sexual harassment

We have zero tolerance policy in regards to sexual harassment of our staff. Please treat our staff with respect. Any type of inappropriate behaviour will result in ending the treatment immediately without refund. We reserve the right not to serve clients who have been reported by our staff to have behaved inappropriately.

Alcohol

We reserve the right to refuse to serve any customer who is intoxicated with alcohol or drugs.

Property of 7 SKY SPA

While we provide our customers with items for use before, during and after the treatment such as robes, towels, hairdryers, etc. they remain the property of 7 SKY SPA and should not be removed from the premises.

Customers personal belongings

Please make sure you take all your personal belongings with you after the treatment. We do not take responsibility for the loss of any personal belongings.

Contact us

If there is anything you would like to get in touch about, please reach out to our reception at 020 4547 5467, or send an email to info@7skyspa.co.uk and we will get back to you within 1 working day.